Rhode Island E-ZPass Locations are service hubs run by the Rhode Island Turnpike and Bridge Authority (RITBA). Drivers stop at these spots to pick up transponders, set up accounts, reload balances, and settle toll questions. The main service center sits in Jamestown, and extra pickup points exist at AAA Northeast branches across the state.
Drivers who cross the Pell Bridge each day or visit Rhode Island for a weekend trip save time and money by knowing where to buy an E-ZPass. RITBA runs the system, which works with toll roads in 19 states from Maine to Illinois.
Jamestown E-ZPass Service Center
The Jamestown service center is the main Rhode Island E-ZPass location. The address is 1 East Shore Road, Jamestown, RI 02835. It sits just off Route 138, near the Jamestown Verrazzano Bridge. Drivers in Newport, Middletown, and Aquidneck Island reach this center in minutes.
Jamestown Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. – 6:00 p.m. |
| Tuesday | 8:00 a.m. – 6:00 p.m. |
| Wednesday | 8:00 a.m. – 6:00 p.m. |
| Thursday | 8:00 a.m. – 6:00 p.m. |
| Friday | 8:00 a.m. – 6:00 p.m. |
| Saturday | 8:00 a.m. – 2:00 p.m. |
| Sunday | Closed |
Services at the Jamestown Center
- Buy a new E-ZPass transponder
- Replace a lost or broken transponder
- Open a new E-ZPass account
- Add or remove vehicles
- Update payment methods
- Pay a toll bill with cash, check, or card
- Test a transponder for battery or signal issues
- Dispute a toll charge or violation notice
- Sign up for the Rhode Island Resident Discount Plan
- Return a transponder when closing an account
Walk-in service runs every business day. Most visits take 10 to 15 minutes. Staff test transponders on the spot, so drivers leave with a working device.
AAA Northeast Branch Locations in Rhode Island
Every AAA Northeast branch in Rhode Island serves as a Rhode Island E-ZPass pickup spot. AAA members get a $2 discount on the transponder cost. Non-members can also buy transponders at these branches. The full branch list and a state-by-state pickup map are posted at www.ezpassritba.com.
AAA Branch Cities in Rhode Island
- Providence – Branch on Bald Hill Road
- Warwick – Branch near the Warwick Mall
- Cranston – Branch on Route 10
- East Greenwich – Branch on Main Street
- Middletown – Branch on West Main Road
- Wakefield – Branch on Old Tower Hill Road
- South Attleboro, MA – Branch just over the RI border
AAA branches handle transponder sales, account setup, and balance reloads. Visit Virginia Benefits Branch hours match standard retail hours, usually 9:00 a.m. to 5:00 p.m. on weekdays and shorter hours on Saturdays. Call the local branch before visiting to confirm E-ZPass stock is on hand.
Rhode Island E-ZPass Transponder Costs
The standard transponder costs $10.00 at the Jamestown center. AAA members pay $8.00 at any AAA Northeast branch. The transponder is a small electronic device that mounts on the windshield and reads toll plazas automatically.
What Comes With the Transponder
- One E-ZPass transponder
- Mounting strips
- User guide with setup steps
- Starting account balance credit
There is no monthly fee for Rhode Island E-ZPass accounts. Read about Delaware Locations Drivers prepay a balance, and RITBA auto-replenishes the account when the balance drops below a set level.
Rhode Island Bridges and Toll Plazas
Rhode Island E-ZPass works on every toll facility in the state. Drivers tap the transponder at the following locations:
- Newport Pell Bridge – Connects Jamestown to Newport
- Jamestown Verrazzano Bridge – Connects North Kingstown to Jamestown
- Mount Hope Bridge – Connects Bristol to Portsmouth
- Sakonnet River Bridge – Connects Tiverton to Portsmouth
Each bridge has E-ZPass-only lanes and cash or pay-by-plate lanes. E-ZPass drivers skip the cash lane and roll through at full speed.
Rhode Island E-ZPass Customer Service
The Rhode Island E-ZPass customer service phone number is 1-877-RI-EZPASS (1-877-743-9727). The line runs Monday to Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
Call this number to ask about account balance, report a lost or stolen transponder, request a replacement tag, pay a bill by phone, ask about violation notices, or update a license plate on file. NJ Plus Fax lines run at (401) 423-7036. Mail payments and written questions go to P.O. Box 470, Jamestown, RI 02835.
Online and Mail Choices for Rhode Island E-ZPass
Drivers who cannot visit a Rhode Island E-ZPass location in person can use online or mail services. The official site at www.ezpassritba.com lets users open accounts, add vehicles, check balances, and pay bills.
What the Online Portal Handles
- Open a new E-ZPass account
- Order a transponder by mail
- Add or remove a vehicle
- Update credit card or bank info
- View toll history
- Download account statements
- Set up auto-replenish
Online orders ship transponders to a mailing address within 5 to 7 business days. The Jamestown center and AAA branches hand out tags the same day.
Rhode Island Resident Discount Plan
Rhode Island residents save up to 25% on bridge tolls through the Resident Discount Plan. The plan applies to the Newport Pell Bridge, Jamestown Verrazzano Bridge, Mount Hope Bridge, and Sakonnet River Bridge.
Who Qualifies
- Rhode Island residents with a valid RI driver’s license
- Vehicles registered in Rhode Island
- Active E-ZPass accounts in good standing
Apply at the Jamestown service center or through the official website. Bring proof of residency and vehicle registration. RITBA reviews each request within 30 days.
E-ZPass Interoperability
Rhode Island E-ZPass works on toll roads in 19 states. A single transponder handles tolls from Maine to Illinois, covering the entire East Coast and most of the Midwest.
States That Accept Rhode Island E-ZPass
- Maine, New Hampshire, Massachusetts, Rhode Island
- Connecticut, New York, New Jersey, Pennsylvania
- Delaware, Maryland, Virginia, West Virginia
- Ohio, Indiana, Illinois, Kentucky
- North Carolina (selected facilities)
Out-of-state drivers using Rhode Island toll bridges pay the standard cash rate, plus a pay-by-plate fee if they do not have an E-ZPass from any member agency.
Rhode Island E-ZPass Payment Methods
The Jamestown center accepts cash, checks, money orders, and major credit cards. AAA branches take the same payment types for transponder sales. Online account reloads run through credit card, debit card, or bank transfer.
Reload Choices
- Auto-replenish from a credit card on file
- Manual online payment at ezpassritba.com
- Phone payment through the customer service line
- In-person cash or check payment at the Jamestown center
The minimum opening balance is $20.00. RITBA recommends keeping at least $10.00 above the auto-replenish threshold to avoid declined tolls.
Rhode Island E-ZPass Headquarters and Contact Details
Rhode Island E-ZPass Headquarters and Contact Details are listed below for quick reference. Use these to reach RITBA before driving to a location.
- Main Office: Rhode Island Turnpike and Bridge Authority, 1 East Shore Road, Jamestown, RI 02835
- Phone: 1-877-743-9727 (1-877-RI-EZPASS)
- Customer Service Hours: Monday–Friday 9:00 a.m.–6:00 p.m., Saturday 9:00 a.m.–1:00 p.m.
- Walk-In Service Center Hours: Monday–Friday 8:00 a.m.–6:00 p.m., Saturday 8:00 a.m.–2:00 p.m.
- Mailing Address: P.O. Box 470, Jamestown, RI 02835
- Fax: (401) 423-7036
- Website: www.ezpassritba.com
Map Link: https://maps.google.com/?q=1+East+Shore+Road+Jamestown+RI+02835
FAQ
This FAQ section covers common questions about Rhode Island E-ZPass locations, account setup, transponder use, and toll payment. Each answer pulls from current RITBA policies and the latest E-ZPass program rules. Use these answers to pick the right service center, save on transponder cost, and avoid common toll mistakes. The questions below address pickup points, AAA branch hours, replacement tags, and the Rhode Island Resident Discount Plan.
1. Where is the main Rhode Island E-ZPass service center?
The main Rhode Island E-ZPass service center sits at 1 East Shore Road, Jamestown, RI 02835, just off Route 138 near the Jamestown Verrazzano Bridge. Walk-in service runs Monday to Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 2:00 p.m. The center handles transponder sales, account setup, balance reloads, and toll disputes. Drivers heading to Newport or Aquidneck Island find this the closest pickup point.
2. Can I buy an E-ZPass at AAA in Rhode Island?
Yes. Every AAA Northeast branch in Rhode Island sells E-ZPass transponders. AAA members pay $8.00, and non-members pay $10.00. Branches in Providence, Warwick, Cranston, East Greenwich, Middletown, and Wakefield all stock the device. Call the local branch before visiting to confirm stock, since small branches sometimes run out during busy travel weeks.
3. How much does a Rhode Island E-ZPass transponder cost?
The Rhode Island E-ZPass transponder costs $10.00 at the Jamestown service center. AAA members get a $2 discount at any AAA Northeast branch, paying $8.00. The transponder has no monthly fee. Drivers prepay an opening balance of $20.00, and RITBA auto-replenishes the account when the balance drops below a set level. The transponder itself is a one-time cost that returns when the account closes.
4. Does Rhode Island E-ZPass work in other states?
Yes. Rhode Island E-ZPass works on toll roads in 19 states through the E-ZPass interoperability program. A single transponder handles tolls from Maine to Illinois, covering the East Coast and most of the Midwest. Drivers do not need a separate transponder for each state. Out-of-state drivers without an E-ZPass pay a higher pay-by-plate rate on Rhode Island bridges.
5. What is the Rhode Island Resident Discount Plan?
The Rhode Island Resident Discount Plan gives RI residents up to 25% off bridge tolls. The plan applies to the Newport Pell Bridge, Jamestown Verrazzano Bridge, Mount Hope Bridge, and Sakonnet River Bridge. Apply at the Jamestown center or online at ezpassritba.com. Bring a valid RI driver’s license and vehicle registration. RITBA reviews each request within 30 days and sends a written approval.
6. How do I replace a lost E-ZPass transponder in Rhode Island?
Report a lost transponder by calling 1-877-743-9727 or visiting the Jamestown service center. RITBA deactivates the lost tag to stop unauthorized toll charges. A replacement transponder costs $10.00, and the account balance carries over. Pick up a replacement the same day at the center or any AAA branch. Drivers with auto-replenish on file keep their tolls flowing through the swap.
7. Can I return my Rhode Island E-ZPass transponder?
Yes. Bring the transponder to the Jamestown service center at 1 East Shore Road to close the account. RITBA refunds the $10.00 transponder cost if the device is in working condition. Account balances refund by check within 30 days of account closure. AAA branches do not process returns. Drivers who move out of state can close the account by mail using the P.O. Box 470 address in Jamestown.